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Terms of Use

INTRODUCTION 

These terms of use governs your purchases from, and your use of, the www.citring.com website and forms a contract between you and Citring Universal S.L. (hereinafter “Citring”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

PAYMENT

You may pay with either credit or debit cards or Pay Pal. Stripe banking services manages all of our banking transactions. Citring does not store any credit card numbers.

PAYMENT BY CARD

Pay with your Visa, American Express or MasterCard securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Citring does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Citring may automatically cancel your order.

TAXES

All prices shown on the Citring’s website, www.citring.com, are including VAT, in accordance with the applicable legislation. Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Citring has no control over these charges and, since these charges are different for different countries, Citring cannot predict their amount. Citring advises you to contact your local customs office for further information.

ORDERING

Orders made in another person’s name without his consent, or otherwise will be reported to the authorities. Citring holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Citring to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Private consumers have the right to return the order within 30 days from the date of receipt. For returns of Citring brand juicers, you have 30 days from the receipt of the product to return it if it does not meet your expectations. In order to proceed with the return, the products must be returned in perfect condition. If the coffee machines are not returned in perfect condition, in their original box, and clean, €49 will be deducted from the refund amount as a servicing fee. No returns will be accepted without the original product box. Return shipping costs will always be the responsibility of the customer.

To proceed with the return of these items, please contact us at hi@citring.com and we will provide you with instructions on how to proceed.

WARRANTY

For Citring machines, the following manufacturing warranty is offered with the following terms and conditions:

  1. Three-year factory warranty.
  2. The manufacturing warranty only covers machines purchased on our website or from a Citring authorized retailer.
  3. Damages occurring within the warranty period will be rectified (see exclusions in point).
  4. Citring will choose between repair, replacement of parts, or replacement of the entire machine for warranty service. Warranty services do not constitute an extension or new start of the warranty period. Replaced parts will become the property of Citring.

The right to warranty service is void in the following cases:

  • For damages or defects caused by improper connection, improper handling or transportation, repairs or modifications carried out by unauthorized persons, as well as failure to comply with usage instructions and/or failure to follow the service or maintenance instructions provided in the user manual.
  • If the juicer has been used beyond its capacity, mistreated, hit, exposed to moisture, treated with corrosive products, or misused in any way attributed to the consumer.
  • When the failure is caused by normal wear and tear of the parts due to use.
  • If the machine has been used without the insertion of silicone containers.
  • Damages caused by foreign objects in the juicing mechanism (stones, wood pieces, staples, etc.).
  • Aesthetic wear of parts.
  1. The purchase invoice with the purchase date and machine type serves as a warranty certificate.
  2. In the case that the purchase was made in the name of a company or legal entity, or if the machine is not for domestic use, the manufacturing warranty will be 12 months.
  3. Warranty application is performed after prior consultation with the assistance hotline, WhatsApp, or email.

PERSONAL INFORMATION

When shopping with Citring we will save some of your data to fulfill your purchase. Citring treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Citring may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: Privacy Policy

PRODUCT

Citring has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of our products. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

DELIVERY AND CANCELLATIONS

To offer you a better experience, all orders are shipped using the Express Courier.

Some countries are subject to import taxes. Payment must be made when the shipment arrives in the destination country. 

The customer have the right to cancel purchases and return delivered goods by contacting Citring’s customer service within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. Earrings are non-returnable for hygiene reasons. However, the customer is responsible for the cost and risk for transporting the returned goods to Citring. 

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Citring either by email or telephone. If a product has been discontinued Citring has the right to cancel the purchase and refund the paid amount to the customer. Citring will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 14 days from receiving the product.

Any complaints shall be made to our customer service. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Citring should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Citring has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

LIABILITY

Citring responsibility for errors in connection to delivery is limited to existing conditions of sale. Citring bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

Citring shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Citring. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Citring .

USER CONTENT 

The www.citring.com website may include user generated content from for example social media applications. Citring does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in Citring property until full payment is made.

FRAUD

All attempts at fraud reported to the authorities and Citring reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION

These terms and your use of the www.citring.com website are governed by Spanish law. To the extent permitted by law, Spanish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Citring’s right to prosecute a user at his/her place of residence.

TERMINATION

Citring reserves the right to terminate your account and/or your use of the www.citring.com website at its sole discretion. For example, if Citring suspects that you have breached this terms of use. Such termination can be made without prior notice.

AMENDMENTS

Citring may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Citring . You should therefore periodically visit this page to review the then current terms to which you are bound.